For any issues of potential defective materials of either the One Cool Makeup Bag™ or One Cool Gel Pac™ owners must return the suspected defective product along with proof of purchase directly to our office address. Defective products, upon inspection and verification of defects, will be promptly replaced, and the purchaser will only bear the shipping costs to us. For return authorization, please email us at Returns@OneCoolMakeupBag.com
Please include a description or explanation of the issue and a photo of your defective product, as this may speed the processing and return. Normal wear and use of the product is covered for replacement. We have tested bags and gel pac materials under difficult physical conditions through five generations of development prior to the shipment of the first product.